Education-Cloud-Consultant Test Tutorials - Education-Cloud-Consultant Practice Exam Pdf

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The Education-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed within 105 minutes. Education-Cloud-Consultant exam covers a wide range of topics, including student lifecycle management, academic program management, student success community management, and Salesforce configuration and customization. Passing the Education-Cloud-Consultant Exam demonstrates that the candidate has a strong understanding of the unique challenges and requirements of the education industry and can effectively design and implement solutions to meet those needs using Salesforce Education Cloud.

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Salesforce Certified Education Cloud Consultant Exam Sample Questions (Q75-Q80):

NEW QUESTION # 75
Which object should be configured for all student and support staff interactions, activities, and assigned support staff?

A. Account
B. Case
C. Relationships
D. Advising Pools

Answer: B

Explanation:
Case is an object that should be configured for all student and support staff interactions, activities, and assigned support staff. Case is an object that represents a request or an issue that requires resolution or assistance from an organization. Case can be used to track various information about a student's request or issue, such as status, priority, category, or resolution. The consultant can configure Case for all student and support staff interactions, activities, and assigned support staff using features such as Case Assignment Rules, Case Escalation Rules, or Case Teams. Relationships, Account, and Advising Pools are not objects that should be configured for all student and support staff interactions, activities, and assigned support staff. Reference:
https://help.salesforce.com/s/articleView?id=sf.cases_overview.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_cases

NEW QUESTION # 76
A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User Acceptance Testing.
Which item should be excluded from the testing scope?

A. Large data volumes
B. Average versus peak performance
C. Data load simulation
D. User experience in production

Answer: D

Explanation:
User experience in production should be excluded from the testing scope for User Acceptance Testing. User Acceptance Testing is a phase of testing that involves end users validating the functionality and usability of the solution in a sandbox environment that mimics the production environment. User Acceptance Testing should not include testing user experience in production, because this can affect live data and operations, and introduce errors or risks. Large data volumes, data load simulation, and average versus peak performance should be included in the testing scope for User Acceptance Testing, because they can help evaluate the performance and scalability of the solution under different scenarios and conditions. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/test-your-applications
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

NEW QUESTION # 77
The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.

A. Knowledge
B. Queues
C. Live Chat
D. Bots

Answer: C,D

Explanation:
Explanation
Bots and Live Chat are two options that the consultant can recommend to meet the requirement of providing real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources. Bots are automated agents that can interact with customers via text or voice, and provide answers, guidance, or actions based on predefined rules or artificial intelligence.
Live Chat is a feature that allows users to chat with customers or prospects in real time from a website or an app, and provide support or information. Bots and Live Chat can be used together to create a seamless customer service experience, where bots can handle simple inquiries and escalate complex cases to live agents.
Knowledge and Queues are not options that can provide real-time automated Salesforce messaging solution.
References:
https://www.salesforce.com/products/service-cloud/features/bots/
https://www.salesforce.com/products/service-cloud/features/live-chat-software/
https://trailhead.salesforce.com/en/content/learn/modules/service_bots_basics

NEW QUESTION # 78
A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.
Which Education Cloud solution meets this requirement?

A. Student Success Hub
B. K-12 Architecture Kit
C. Admissions Connect
D. Pathways

Answer: A

Explanation:
Student Success Hub is a solution that enables schools to provide holistic support for students and families, especially in remote learning scenarios. It allows schools to create and track interventions, referrals, and services for students based on their needs and goals. It also provides dashboards and reports to monitor student progress and outcomes. Student Success Hub is built on top of the Education Data Architecture (EDA) and leverages the Program Management Module (PMM) and the Case Management Module (CMM) to deliver a comprehensive student support system. Reference:
Student Success Hub
Student Success Hub Implementation Guide
Student Success Hub Trailhead Module

NEW QUESTION # 79
A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.
Which solution set should the consultant recommend?

A. Education Cloud, Nonprofit Cloud, Marketing Cloud
B. Education Cloud, Elevate, Experience Cloud
C. Education Cloud, MuleSoft, Anypoint Platform, Pardot
D. Education Cloud, Experience Cloud, Marketing Cloud

Answer: D

Explanation:
The consultant should recommend Education Cloud, Experience Cloud, and Marketing Cloud as a solution set to meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Education Cloud is a product that provides solutions for higher education institutions to manage their recruitment, admissions, student success, and advancement processes. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. The consultant can help the law school leverage Education Cloud, Experience Cloud, and Marketing Cloud to create a branded application portal, engage with prospects across multiple channels, and monitor social media conversations. Education Cloud, MuleSoft Anypoint Platform, Pardot; Education Cloud, Elevate, Experience Cloud; or Education Cloud, Nonprofit Cloud, Marketing Cloud are not solution sets that can meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Reference:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.com/products/experience-cloud/overview/
https://www.salesforce.com/products/marketing-cloud/overview/

NEW QUESTION # 80
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Education-Cloud-Consultant Test Tutorials - Education-Cloud-Consultant Practice Exam Pdf

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Salesforce Certified Education Cloud Consultant Exam Sample Questions (Q75-Q80):

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